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This draft summarizes the cancellation and refund behavior currently reflected in JOBIFY. Check the details shown for your job in the app before confirming an action.
Review draft — pending final policy approval
Job providers can cancel eligible confirmed upcoming jobs at least two hours before the scheduled start. Cancellation may be unavailable because of the job’s current stage or timing.
Review the cancellation message in the app before confirming. A cancellation updates the job and its associated worker bookings.
For an eligible provider cancellation, the advance is non-refundable. Worker advance allocations are recorded for cancellation compensation. Platform fees and GST remain unchanged.
A recorded compensation amount does not mean the worker’s transfer has completed. Check the saved payment status in the app.
When a job expires without any worker starting, the worker advance refund is recorded for processing. This is separate from a provider choosing to cancel a confirmed job.
Platform fees and GST are not included in this expiry refund. Refer to the job’s saved refund details for the applicable amount.
Eligible refunds are processed to the original payment method. The app may show pending, submitting, retrying, processed or needs-review status.
A temporary payment-service issue may cause a retry. A processed refund may take additional time to appear with your bank. This page does not promise a fixed refund completion time.
Other refund situations, including unused advance adjustments, depend on the job and payment record. Do not assume that the cancellation rule applies to every refund scenario.
Check the relevant job and payment details in the app. If details are unavailable or a refund needs review, contact JOBIFY support through the available in-app support option. Keep your job reference available and never share payment passwords or one-time codes.